Complaints Policy and Procedure

Complaints Policy and Procedure

In the unlikely event that you are not completely satisfied with your newly acquired product, please contact us as soon as possible so that we can rectify any problems without delay.

Either call us on 0800 0286619 or alternatively you can contact us by e-mail: [email protected]

Should you prefer, you can write to us at Royale Mobility, 1, Rufford Avenue, New Ollerton, Newark, Nottinghamshire NG22 9PN or you are always welcome to visit our showroom and speak to us directly.

We will aim to respond to your complaint within 7 working days of receiving it and wherever possible we will provide you with a date to remedy any issue that is raised and / or resolve any problem that you may have.